| 1.
Purchasing (For answers to general
questions click
here) |
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| Q1. |
I
would like to purchase and download ActMon
on the computer I am currently using, but
install it on another computer. Is this possible?
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| Q2. |
How do you
count the licenses for the multi-user license?
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| 2.
Installing |
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|
| Q1. |
After I copy
the ActMon Computer Monitoring files to a new PC, do I have to
re-enter the license key?
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| Q2. |
How do I remove
(uninstall) ActMon Computer Monitoring?
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| 3.
Operation (For user manual, please click
here) |
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|
| Q1. |
How do I get
back into the ActMon Computer Monitoring Control Center?
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| Q2. |
Does ActMon Computer Monitoring
log every application title, path etc.?
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| Q3. |
Is the Win
95 / 98 / ME / 2000 / XP / 2003 logon password recorded?
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| 4.
Email |
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| Q1. |
Can ActMon Computer Monitoring
also send the log files via AOL?
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| Q2. |
I have it set
up to email reports and the computer has a
dial up connection. What happens when it's
time to send the report and there is no connection.
Does it just wait until there is a connection?
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| Q3. |
Do the sent
emails show up in any "Sent Items"
folder on the client PC?
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| 5.
Network (LAN) |
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|
| Q1. |
How can we
deploy (install) ActMon Computer Monitoring effectively on multiple
PCs within our company?
|
| Q2. |
What happens
if ActMon Computer Monitoring wants to transfer a report and the
Laptop is not connected the the LAN?
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| 6.
Security |
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|
| Q1. |
If people know ActMon Computer Monitoring is installed, can they circumvent or manipulate the software without me knowing?
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| Answers |
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| 1. Purchasing: |
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|
| Q1. |
I would like to purchase and download
ActMon Computer Monitoring on the computer I am currently using,
but install it on another computer. Is this
possible?
Yes. The ActMon Computer Monitoring installation file is compact
and will fit on a single floppy disk. You
may purchase and download on a computer and
copy it to floppy disk, and then later install
on another computer. Please note that the
single user software license for ActMon Computer Monitoring allows
for one installation per purchase. Please
also note that you are only allowed to install
ActMon Computer Monitoring on a computer you own. If you would
like to install ActMon Computer Monitoring on more than one computer,
we offer multi-user and site licenses with
great discounts.
|
| Q2. |
How do you count the licenses for
the multi-user license?
The installations are counted by the "ActMon Computer Monitoring
logging engine". Example: You have 10
PC's with the logging engine running and two
PC's with (only) the ActMon Computer Monitoring Control Center to convert
and read the log file. In this case you need
the 10-user license. Installations of ActMon Computer Monitoring
Control Center are free.
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| 2. Installing: |
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|
| Q1. |
After I copy the ActMon Computer Monitoring files to
a new PC, do I have to re-enter the license
key ?
Yes. Please re-enter the license key. Or use
the remote deployment functions.
|
| Q2. |
How do I remove (uninstall) ActMon Computer Monitoring?
For security reasons and to avoid tampering with the monitoring software, the software is NOT listed in the standard Windows "Add or Remove Software Panel".
But uninstalling ActMon Computer Monitoring is easy via the ActMon Control Center:
- This first step is only required if you already deleted some files manually: Reinstall ActMon Computer Monitoring or download just the Control Center
- Open ActMon Control Center (type "ACMCC" at run prompt) or use the file that you just downloaded.
- Select MAIN MENU > GOTO > UNINSTALL - Done!
The uninstallation takes less than 5 seconds and completely removes all files.
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| 3. Operation: |
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|
| Q1. |
How do I get back into ActMon Computer Monitoring Commander?
Type "ACMCC" in the RUN box. The
RUN box is located in the lower part of START
menu.
Note: If you renamed theControl Center "acmcc.exe"
file for security reasons you need to enter
the new name. Example: If you renamed "acmcc.exe"
to "sunny.exe" you would enter "sunny" in the RUN box.
If you forgot your ActMon Control Center password you can use the LAST 11 characters of your license key as password (including the hypen).
Example:
If your license key is
AAAAA-BBBBB-CCCCC-DDDDD-EEEEE-FFFFF
then your ActMon password is
EEEEE-FFFFF (including the hypen "-")
For an *UNREGISTERED* trial version of ActMon the master password is "actmonreset" (V5.03 and better).
For your security, logging in via this special password automatically reset the orignially stored password and you must enter a new password after the login.
|
| Q2. |
Does ActMon Computer Monitoring log every application title,
path etc.?
Yes, to our knowledge, the title and path
of every application is logged. Also, ActMon Computer Monitoring
logs almost every keystroke, even the XP login screen. |
| Q3. |
Is the logon password recorded?
Yes, it is! (You can disable this feature in the Control Center)
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| 4. Email: [PRO Version] |
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|
| Q1. |
Can ActMon Computer Monitoring also send the log files
via AOL ?
Yes, ActMon Computer Monitoring can send emails
when logged in to AOL to an AOL account. But
for sending you need to specify a standard
account. AOL uses its own proprietary email
protocol and unfortunately not the Internet
standard SMTP. So you can either use the built-account
or get your own (free) email account here.
|
| Q2. |
I have it set up to email reports
and the computer has a dial up connection.
What happens when it's time to send the report
and there is no connection. Does it just wait
until there is a connection?
Yes, If the PC is not connected to the Internet,
ActMon Computer Monitoring does NOT connect to the Internet. Instead
it waits and continues to log activities.
The report is sent as soon as the PC is connected
to the Internet the next time.
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| Q4. |
Do the send emails show up in any
"Send Items" folder on the client
PC?
No! ActMon Computer Monitoring sends the emails completely
independent of the client PC email program.
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| 5. Network
(LAN) [PRO Version] |
| |
|
| Q1. |
How can we deploy (install) ActMon Computer Monitoring
effectively on multiple PCs within our company
?
ActMon Computer Monitoring contains advanced LAN
support. This allows you to automatically
prepare a file that contains all the necessary
settings. You can then simply copy this file
to the PCs. See the user
manual for more details on it.
|
| Q2. |
What happens if ActMon Computer Monitoring wants to
transfer a report and the Laptop is not connected
the the LAN?
If the PC is not connected to the LAN, ActMon Computer Monitoring
waits and continues to log activities. The
report is sent as soon as the PC is connected
to the LAN the next time.
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| 6. Security: |
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|
| Q1. |
If people know ActMon Computer Monitoring is installed,
can they circumvent or manipulate the software
without me knowing?
ActMon Computer Monitoring has many security features
to prevent this: When installed invisibly,
ActMon Computer Monitoring does not show up as an icon, does not
appear in the Windows system tray, does not
appear in Windows Programs, does not show
up in the Windows task list, cannot be uninstalled
without the ActMon Computer Monitoring Commander password which
you can specify, and ActMon Computer Monitoring does not slow
down the operation of the computer it is recording.
If the log file is emailed out or saved
on a network server it is not accessible
for the user of the local PC and can not
be deleted. Even when stored locally, it
is impossible to manipulate the log file
without breaking the ActMon Computer Monitoring encryption scheme
first. But as with any filter, surveillance
or security software, a computer expert
could ultimately disable or delete the ActMon Computer Monitoring
installation, but this will not go unnoticed
by you ! |
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