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Technical Support
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By filling out and submitting this form, an E-Mail will be delivered to our Support Department with all relevant information. PLEASE BE SURE TO COMPLETELY FILL THIS FORM OUT. All information is required to provide support. For Sales Questions please click here.
 
Tip Tip:

For instant solutions to a technical question please read our updated collection of Frequently Asked Questions (FAQ) and User Manual before writing to us for support.
 
We try to respond to support requests as soon as they come in, but please understand that during periods of heavy load, a delay may occur.
Your Name
Email Address
Phone  
Product
How long are you using the software?
Exact Version you are running (this can be found on the About tab of the program)
 
(Example: "3.18")
Did you check to see that you have the most current version? (How do I upgrade?)
Type of computer
Memory (RAM) MB (Example: "256")
Operating System
Service pack or revision of OS (If known) (Example: "SP1")
Type of Internet connection
Your Internet Service Provider (ISP) (Example: "AOL" or "AT&T")
Are you behind a firewall?

Are you using a proxy server?

Have you completely read the product documentation?
Have you read the Frequently asked questions?
Have you uninstalled and reinstalled the software to see if this eliminates the issue?
Support is only available for registerd users (Purchase a license) License Key: .
Describe your problem in as much detail as possible

Tell us exactly what we would have to do to duplicate your problem on our computers, if possible

** Note that this is the most important question. This will help us identify the problem.